FAQ

Answer: Bungrua is a local multi-vendor online marketplace for Mizoram, where customers can buy products from approved local sellers in one place.

Answer: Yes. Sellers must be reviewed and approved before they can sell on Bungrua

Answer: Choose a product, select the available size or color if required, add it to cart, enter your checkout address, choose your payment method, and confirm the order.

Answer: Yes, you can request cancellation before the order is delivered. If the order is already being processed or delivered, customer service will review the request.

Answer: You can track your order from the Orders section. If live delivery tracking is available in your area, you will be able to see delivery updates there.

Answer: Out-of-stock products will not be shown in the normal shopping list. If the item is already in your cart or wishlist, it will be marked as out of stock and cannot be ordered unless stock becomes available again.

Answer: Go to your order details and contact customer service with your return reason. Customer service will review the request and guide you through the next step.

Answer: Refund timing depends on the payment method and the status of the return or cancellation. After approval, customer service or admin will update the refund status.

Answer: Orders are delivered by approved delivery staff assigned through Bungrua. For supported areas, delivery staff may provide live delivery updates.

Answer: You can contact customer service through the customer service chat button or the Customer Service section in your account.

Answer: You can apply to become a seller through the seller registration page. After admin review and approval, you will be able to upload and manage your products.

Answer: Yes. Online payments are handled through supported payment services, and Bungrua does not ask customers to share sensitive card or banking details directly in chat.